Every review on every platform — in one inbox
Stop tab-switching between Google, Yelp, Facebook, TripAdvisor, and Foursquare. We pull every review live, you reply once with an AI-drafted response, and never miss the SLA again.
What is multi-source review management?
A unified inbox that pulls every public review you have — from Google Business Profile, Yelp, Facebook Pages, TripAdvisor, and Foursquare — plus your internal post-order feedback, into one screen with filters, AI reply drafts, sentiment trends, and SLA alerts. The Listings OAuth you already use for Google + Facebook covers reads + replies; Yelp / TripAdvisor / Foursquare attach with a single API key.
Replies post directly via the Google + Facebook APIs. Yelp and TripAdvisor don't expose reply APIs — we deep-link out so the operator can paste the same draft on the platform dashboard, then mark the review as replied. Either way, every reply is logged, audited, and tracked against your venue's response SLA.
Why operators love it
One inbox, every platform
Google + Yelp + Facebook + TripAdvisor + Foursquare reviews land here, sorted, filtered, prioritised. Your internal post-order feedback shows up in the same queue — no separate tools.
AI replies in your tone
Per-venue tone (formal / casual / playful) + a list of phrases you never want to say. Every draft is operator-confirmed before posting; edit-distance is tracked so you spot when the AI gets lazy.
Sentiment trends, not just stars
Each review is auto-classified into 9 topics — food quality, service speed, wait time, ambience, price, cleanliness, menu variety, accuracy, other. The dashboard shows which topic is heating up week-over-week.
Never miss the SLA
Set how many hours a review can stay un-answered. We email the manager when a review hits the SLA, with one-click links straight to the inbox.
How it works
Connect platforms
Google + Facebook reuse your Listings OAuth — one click. Yelp / TripAdvisor / Foursquare are a single ID per venue, copy-paste from the platform.
Reviews stream in
A cron pulls new reviews every 30 minutes. Sentiment + topics get classified within 5 minutes. Internal post-order feedback mirrors automatically.
Reply with AI assist
Click "Generate AI reply" — get a draft in your tone, edit if needed, click Send. For Google + Facebook, posts via API. For Yelp / TripAdvisor, deep-link out and mark as replied.
Trends + SLA alerts
Watch sentiment trends per topic. Email alerts before any review breaches your SLA. Public reputation widget on /[venue]/reviews shows above-threshold reviews to marketing visitors.
Features
Unified inbox
Filter by status, source, sentiment, assignee, date — assign reviews to specific managers, leave private notes, mark as flagged or ignored.
- 5 platforms + internal feedback
- Filter by every dimension
- Assign to specific managers
- Status state machine — NEW → READ → REPLIED → IGNORED / FLAGGED
AI reply drafts
Generate a reply in your venue's tone, with forbidden phrases automatically stripped. Operator-confirmed before posting — never auto-publish.
- Per-venue tone (formal / casual / playful)
- Forbidden-phrase filter
- Edit-distance tracking
- Powered by GPT-4o-mini today; swap to Claude Haiku 4.5 with one env flip
Sentiment + topics
Every review is classified across 9 default topics with confidence scores. Topic dashboard shows trend over 7 / 30 / 90 / 180 days.
- 9 default topics
- Per-topic sentiment split
- Trend lines over 7-180 days
- Spot what is heating up before it shows in stars
SLA tracking + public widget
Configurable SLA hours, email alerts to manager. Public reputation page on /[venue]/reviews shows your above-threshold reviews to marketing visitors with star average + per-source counts.
- Per-venue SLA hours (1-168)
- Email alerts to manager
- Public widget with rating threshold
- De-duped — one alert per review
Use cases
Multi-location chain
Each venue's manager sees only their inbox; chain owner sees aggregated sentiment trends across all locations.
Single venue, busy operator
AI drafts replies, you skim + send. 4★/5★ get a quick thanks; 1-3★ get a personal apology with a path to make it right.
Reputation-driven marketing
Embed the public reputation widget on your website / Google Site / Facebook bio. The 4★/5★ feed updates automatically.
Catch problems early
Sentiment dashboard flags rising negative on "wait time" before it shows on Google. Fix the root cause before the stars drop.
Multi-language venues
AI matches the language of the original review — English customer gets an English reply, Bulgarian gets Bulgarian. No translation step.
Compliance / audit
Every reply, every status change, every assignee swap is audit-logged. Edit-distance tracks operator-vs-AI authorship.
Why multi-source review management beats checking each platform manually
Most operators have between 5 and 8 review platforms collecting feedback about their restaurant. Checking each manually takes 30-60 minutes per day, and reviews older than a week typically never get a reply. The cost is invisible: customers who get no response stop returning, and the platforms' algorithms downgrade your visibility.
AI replies that pass operator review
Our AI helper has been running on internal feedback at hundreds of venues since April 2026. Median operator edit-distance is under 15% — meaning the draft goes out almost as written. The system prompt forbids specific compensation, employee names, or apologies for things outside the venue's control, so the bar isn't "as good as a human" — it's "doesn't embarrass you."
What's on the inbox
Every public review and recommendation, your internal post-order feedback (1-5 stars + optional comment), per-source counts, sentiment classifications, topic tags, assignee + status state machine, audit log of every reply.
What we will never do
Generate fake reviews. Auto-publish without operator confirmation. Suggest replies that promise specific compensation or name specific employees. Match an unverified Google account to a Customer profile without human review. Pull reviews from sources the venue hasn't connected.
Stop missing reviews
Connect your platforms in 5 minutes. Default-off — turn on per venue when you're ready.