An AI Assistant for Your Restaurant — On the Website, On the Phone, and for Bookings

Every guest arrives with a question before they spend a cent. What is good tonight. What is gluten-free. Do you deliver to my street. Where is the order I placed twenty minutes ago. When someone answers, they order. When nobody answers, they close the tab or call a different place.

The problem is that the moments guests ask are the moments you are busiest. Friday at 19:30, the kitchen is slammed, the phone rings, the website chat sits empty. Those unanswered questions are orders walking out the door.

The questions that quietly cost you orders

A guest browsing your menu at 19:30 does not want to wait for the morning. If they cannot get a straight answer about an allergy, they will not risk the order. If they cannot reach anyone by phone, that €40 pickup goes to the place that picked up. None of this shows up in a report — it just never becomes revenue.

One AI assistant, every channel

Ordering.Tools puts the same AI assistant everywhere a guest reaches you — your website, your phone line, and your bookings. It is trained on your live menu, so it answers from real prices, real allergens, and real dietary flags. When it cannot do something, it hands off to your team instead of guessing.

On your website

A chat bubble on your menu pages suggests dishes based on what a guest is in the mood for, answers allergen and dietary questions from your menu data, and helps them order — building a cart and returning a secure checkout link. It never charges a card on its own. Guests who sign in can ask about their past orders and the status of a current one, so the "where is my order" calls stop.

On the phone

The AI voice agent answers every call — including the ones nobody could get to during the rush — takes the order against your menu, and sends a payment link by SMS. It speaks native Bulgarian and Greek, not just English, so your regulars are understood. Your staff never stop what they are doing.

For bookings

The same assistant handles reservation requests through the voice agent and reservation flow, so a table booking does not depend on someone being free to pick up. Bookings link back to the order and loyalty history you already keep.

What it changes on a busy night

• •A guest asks "what is vegan and not spicy?" at 20:00 — the chat answers instantly from your menu, and the order lands.
• •The phone rings during the rush — the voice agent takes the order and texts a pay link, and nobody leaves the line.
• •A regular asks "is my order ready?" — the chat checks their order status, and your host is not pulled off the floor.
• •A tourist reads your menu in their own language and asks about allergens — they get a safe, clear answer and order with confidence.

Built to be accurate — and safe

The assistant answers from your live menu, never from a guess. For allergies it is deliberately careful: it answers from your ingredient and allergen data, and when anything is unclear it tells the guest to confirm with your staff rather than risk it. It prepares orders but never charges — the guest always completes payment on your normal checkout. Signed-in guests only ever see their own orders.

What it costs

The website chat runs on a fast, cost-efficient AI model, and you pay a small flat price per guest question — billed on your usual invoice, with no separate subscription. Voice calls are billed per minute, with free calls included on every plan. You are never surprised: usage shows up in your dashboard, and you can cap it.

How to turn it on

The website chat is off by default and enabled per venue — only the restaurants that switch it on get it. Turn it on in your admin under Website, and it appears on every menu page in your guests’ language. The voice agent activates the same way, per venue. Start with the channel where you lose the most orders today, and add the others once you see it working.

An AI assistant is not a gadget bolted onto your site. It is staff for the questions you cannot always answer in person — on every channel a guest uses to reach you, at the exact moment they are deciding whether to order.